Frequently Asked Questions

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Below are all the categories with the most relevant questions, click on a question to view the answer.

Purchasing and costs

Why do I buy from a dealer?Where can you see the fires?Which dealers sell DRU fires and stoves?

Purchasing and costs -> Gas fires and stoves

What must I consider when buying a gas fire?Does a gas fire provide heat?What are the costs of the fire and flue material that I have found?

Purchasing and costs -> Wood-burning heaters

What must I pay attention to when bying a wood-burning fire or stove?

Maintenance and use

Will using a fire or stove stain my ceiling?

Maintenance and use -> Gas fires and stoves

How much energy does a gas fire consume?Does a gas fire require maintenance and where can I go for this?My functional heater is igniting poorly.

Maintenance and use -> Wood-burning heaters

What types of wood are most suitable for burning?Can I use cuttings from my garden in my wood fire or stove?

Technical and installation

I do not have a chimney. Can I still install a hearth?My house already has a chimney. Can I connect a new fire to it?

Technical and installation -> Gas fires and stoves

I do not have a gas supply. Can I still have a fire installed?Do I need electricity for my fire or stove?What is the difference between an open and a closed system?

Technical and installation -> Wood-burning heaters

What is the difference between an open fire and a closed fire?What is the difference between a wood-burning stove and a multi-burner?