Privacy statement and disclaimer of DRU Verwarming BV

25 May 2018

Privacy statement

Your privacy is of great importance to DRU Verwarming BV. Therefore, we fully comply with privacy legislation. This means that your data is safe with us and that we always treat your personal data with care. This privacy statement provides an explanation about what we do with information that we receive about you on our website

If you have questions or you want to know exactly which data we retain about you, please contact DRU Verwarming BV.

Statistics and profiling
We maintain statistics about the use of our website. We use these statistics to improve our website, for example by showing information that still has relevance. We can combine your personal data to obtain more information about you. Of course, we respect your privacy always, but should you object to this, you may report this to us at any time.

For this purpose, we use your IP-address and cookies. We do that after obtaining your permission and we save this information for 50 months.

Contact form and newsletter
You can use the contact form for sending us questions. You can submit specific requests using various pages on our website, such as receiving a brochure and entering your personal data.

For this purpose we use your e-mail address, IP-address, telephone number, name/address/city and gender. We need this information to answer your questions or handle your requests. We will retain this information for six months until we are sure that you are satisfied with our original response. That makes it easier for us to retrieve this information in case of follow-up questions 

You may subscribe to our newsletter, where you can read all about new items, special offers and get tips and information about our products and services. You can cancel your subscription at any time. Every newsletter contains an unsubscribe link.
Your e-mail address is added to the list of subscribers with your consent only. This data is saved for up to three months after you have cancelled your subscription.

DRU Eco Wave Control App 
With the DRU Eco Wave Control App on your mobile phone or tablet, you can easily control your gas fire. To register this App, you will need to provide some personal information, namely: your NAW details and e-mail address. This personal data will only be used for the registration of the App.  We always treat your personal data with care. For this reason, we also have a processing agreement with the manufacturer (iQontrol) of the DRU Eco Wave Control App. Your details will be kept for three months after you cancel your registration.

DRU Verwarming BV uses the data it collects via and from all its country/language related websites to keep you updated about offers and new products or services. We do this by means of:

  • Regular post
  • E-mail
  • Social media
  • Telephone

You may object at any time against receiving advertisements. Each letter contains instructions of how you may do that. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. If you receive a telephone call, you can request not to receive advertisements.

Granting data to other companies or institutes
We provide other companies or institutes with your personal data only if this is necessary for our website, if this is necessary for a prescribed purpose, or if we are legally obliged to do so (e.g., if the police demand this in case of suspicion of crime). DRU Verwarming BV will not sell your personal data to third parties.

We collaborate with certain companies. Therefore, these partners may receive your personal data (or part thereof). This is necessary to answer your requests or to provide certain services. They could then independently send you advertisements and/or offer you items for sale.

Cookie statement

Based on article 11.7a of the Dutch Telecommunication Act, we are obliged to give visitors information about cookies and to ask their consent to use cookies. The following cookie statement is to inform you about our use of cookies.

We use cookies on our website to: 

  • Improve your user experience on our website by anonymously monitoring the website visit
  • Enable us to share information on social media
  • Measure the effectiveness of our online marketing campaigns and to adjust our online advertisements to your interests
  • This data can only be used in summarised and anonymous form and DRU Verwarming BV cannot retrace this data to a specific person

What is a cookie?
To inform you about cookies, we would first like to explain what a cookie is. A cookie is simply a small file that is sent to you together with pages from this website, and your browser stores it in the hard disc of your computer. The information stored can be sent back to our servers on your next visit to our website. 

First party cookies, such as functional cookies, are cookies that the site itself installs and addresses. These are essential for enabling the site to function and they retain no personal or traceable data. Furthermore, we use session cookies to maintain settings and data applicable to you during your visit. Take for example the choice of language and the values on a filled-in form. These cookies are automatically deleted as soon as you close your web browser.

Furthermore, we use third party cookies. These are cookies from the services used by the website. These cookies are also placed by third parties with which agreements are made about the use of the cookies. Regarding the use of cookies by other parties, the privacy & cookie policy of those companies is applicable. Therefore, please read their privacy statements as well.
In any case, we only place these non-functional cookies after receiving your consent.

When you visit our website for the first time, we show you a message with an explanation about cookies. We always request your consent to use these cookies.

Via your browser you can disable the placement of cookies, but the result is that certain functions in our website will no longer work well.

Analytic cookies
In addition to the aforementioned cookies, our website also uses a cookie placed by the American company Google as part of the Analytics service, Google AdWords and the Google Dynamic Remarketing services. Google clearly indicates how it deals with data and information. The reason that we use these cookies is that we can keep track of how often our website is visited. We also obtain insight into how visitors use our website and furthermore, we can support you in finding the most suitable fire.

An external party will process and analyse the data that we collect. However, we have not given this party permission to use this data for purposes other than the ones we have concluded in a contract with this party. This way, we make sure that the experience of visitors to our website is continuously optimised. Google is permitted to supply this information to third parties if Google is legally required to do so or insofar that third parties process this information on behalf of Google. We have no control over this. We have permitted Google to use the Analytics information that they receive from us for other Google services.

We believe that it is reasonable to tell you that the information that Google collects is treated as anonymously as possible. Your IP-address is explicitly not provided. The information is transferred by Google to servers in the United States, where it is stored. See the Privacy Statement of Google (which could change regularly) to read what Google does with your personal data, which it processes via these cookies. Here you will find the privacy policy of Google.

Social media
Social media cookies and cookies of third parties are placed by various social media websites. If you click a social media button on our website, then a social media cookie is placed. The social media party could recognise your IP-address as soon as you share a part of our website. For example, these websites include buttons to promote or share (“like” “tweet”, "share") the web pages on social networks, such as LinkedIn, Facebook, Twitter, Pinterest and YouTube. These buttons operate by means of pieces of code that originate respectively from LinkedIn, Facebook, Twitter, Pinterest and/or Twitter. The cookies are place by means of this code. We have no control over this. Inspect the relevant privacy statements (which could change regularly) to read what these parties do with your data (and personal data) that these parties process via their cookies.

In addition, this website contains a Twitter Feed. A cookie is placed via this Twitter Feed. We have no control over this. Inspect the Twitter privacy statement (which could change regularly) to read what they do with your data (and personal data) that Twitter processes via this cookie.

The information that companies collect is mostly anonymous. The information transferred to and by LinkedIn, Twitter, Pinterest, Facebook and YouTube is stored on servers in the United States. LinkedIn, Twitter, Pinterest, Facebook and YouTube comply by the Safe Harbor principles and they have joined the Safe Harbor program of the United States Department of Commerce. This means that they maintain an appropriate level of protection for processing any personal data.

Privacy statements of third parties:
Twitter Privacy Policy:
LinkedIn Privacy Policy:
Facebook Privacy Policy:
Pinterest Privacy Policy:
YouTube Privacy Policy:

List of cookies
Below, you will find a list of cookies that have been placed by the website of DRU Verwarming BV, insofar that they do not concern functional cookies (cookies necessary for operating the website):

Re-adjusting the choice of cookies
Have you consented earlier to cookies and you want to readjust that situation or, on the contrary, you want to consent to cookies? That’s possible. Please note: this only prevents new cookies from being placed. If you also want to remove earlier placed cookies, then you can do that yourself in your browser.

More information about cookies?
The following website provides more information about cookies:

Your Online Choices: “A guide to online behavioural advertising


Protecting personal data is of utmost importance to us. To protect your privacy, we have taken the following measures:

We use secure connections (Secure Sockets Layer or SSL), which shield all information between you and our website as soon as you enter any personal data. We keep records of all requests for personal data.

An officer for data protection
We have appointed an officer for protecting data. This person is responsible for the privacy within our organisation. Our data protection officer is called Ivo Pelgrim and he is available by e-mail on and by telephone on +31 (0)26 3195319 for all your questions and requests.

Changes in this privacy statement
Whenever there are changes in our website, we obviously must adapt our privacy statement as well. Therefore, always note the date on top and check routinely whether there are new versions. We will do our best to announce changes in a separate correspondence.


On the website of DRU Verwarming BV, you will also find links to websites of other organisations. DRU Verwarming BV cannot be held accountable regarding the use of your data by these organisations. We therefore advise you to read the Privacy Statement of the website concerned.

Inspection, changes and removal of your data

If you have questions or you want to know which of your personal data we possess, you can always contact us. See the contact data below.

You are entitled to the following rights:

  • To receive an explanation about which personal data we hold on you and what we do with it
  • To inspect the precise personal data that we hold onyou
  • To have errors corrected
  • To have outdated personal data removed
  • To cancel your consent
  • To submit an objection to certain use/uses

Make sure that you clearly indicate who you are so that we know for sure that we have not changed or removed the data of the wrong person.

Contact data:
DRU Verwarming BV
PO Box 1021
6921 RW Duiven
The Netherlands
T: +31 (0)26 3195319

Submitting a complaint

If you believe that we are not helping you in the proper manner, you have the right to submit a complaint to the supervisor: The Dutch Data Protection Authority.


Although we compose and maintain the information provided on this website as carefully as possible, DRU Verwarming BV cannot guarantee that this information is complete, current and/or accurate. Therefore, DRU Verwarming BV does not accept liability for direct or indirect damage caused by using, trusting or treating information provided on this website, unless there is evidence of intention or equivalent gross negligence on the part of DRU Verwarming BV.

The information included in this website is intended only for general information purposes. The content of this website is not aimed at the use of this website by visitors in a country and/or jurisdiction other than the Netherlands.

Delays, faults or other deficiencies could occur in the information provided on this website, due to the changing nature of legislation and regulation and the intrinsic risks of electronic communication.

The information provided on this website cannot be considered judicial, financial, fiscal or other professional advice. Therefore, no actions should be undertaken based on this information without prior expert advice.

This website and its content are protected by copyright and other intellectual proprietary rights. Aside from personal and non-commercial use, nothing from this website or its content may be duplicated, stored in an automated database, or published in any form or in any manner, whether electronically or mechanically by copying and/or recording or in any other manner, without the prior permission of DRU Verwarming BV.

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