Frequently Asked Questions

Parts for our products are always sold through approved dealers. They can advise and assist you. Click here for our dealer list.
Maintaining your fire or stove is a specialist task. Always ask your dealer for advice. Click here for our dealer list.

As a manufacturer, DRU does not sell directly to consumers. For breakdowns, parts or maintenance, you should contact the dealer that sold you the fire. If you do not know who this was, take a look here at our dealer list.

As a manufacturer, DRU does not sell directly to consumers. For breakdowns, parts or maintenance, you should contact the dealer that sold you the fire. If you do not know who this was, take a look here at our dealer list.

Parts are available for most products. They are always supplied by approved dealers. They can advise and assist you. Click here for our dealer list. 

You can contact one of our other dealers. Parts that fall under the guarantee are free. The hours used by the dealer for investigations and repairs may be charged.

Click here for our dealer list.

If there is a problem with your fire or stove, contact the company that installed it for you. They will help you.

Products and parts can be ordered from approved dealers. Click here for our dealer list.

As a manufacturer, DRU does not sell directly to consumers. For breakdowns, parts or maintenance, you should contact the dealer that sold you the fire. If you do not know who this was, take a look here at our dealer list.          

Birch, Ash and Beechwood are extremely suitable types of wood for burning. Oak is also good, but this often requires a longer drying time. A great deal of wood is too wet for burning. You can check this with a moisture meter. An ideal moisture percentage is between 16% and 20%.

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