Frequently Asked Questions

Parts for our products are always sold through approved dealers. They can advise and assist you.
Maintaining your fire or stove is a specialist task. Always ask your dealer for advice.

As a manufacturer, DRU does not sell directly to consumers. For breakdowns, parts or maintenance, you should contact the dealer that sold you the fire.

As a manufacturer, DRU does not sell directly to consumers. For breakdowns, parts or maintenance, you should contact the dealer that sold you the fire.

Parts are available for most products. They are always supplied by approved dealers. They can advise and assist you.

You can contact one of our other dealers. Parts that fall under the guarantee are free. The hours used by the dealer for investigations and repairs may be charged.

Products and parts can be ordered from approved dealers.

DRU does not sell its products directly to the customer. We work with a dealer network of selected dealers that are recognised for their professional expertise.

Many dealers have beautiful showrooms where various gas fires and wood stoves are displayed. Thanks to their expertise, they will be able to provide you with personal, tailor-made advice based on your individual situation. What’s more, many dealers can draw a layout sketch for you, so that you can immediately see what the gas fire or wood stove would look like in your home. Moreover, you can discuss your wishes regarding the fire surround for a gas or wood fire, which can also be arranged for you by a dealer.

As a manufacturer, DRU does not sell directly to consumers. For breakdowns, parts or maintenance, you should contact the dealer that sold you the fire.

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