All DRU products meet the strictest quality requirements. Each fire or stove undergoes numerous meticulous tests before leaving the factory. The guarantee duration on model components is two years and ten years on concentric flue materials.
It may however arise that you experience a problem with your fire or stove. If this is the case please contact your dealer or installer: state your model's serial number; this is a ten digit number listed on the name plate. Your dealer or installer will try to resolve the problem.
When trying to resolve the problem your supplier may request advice or the subsequent delivery of components (under guarantee) from DRU. Should any problems arise the supplier can contact the DRU Service Desk. One of our engineers will come to your home to resolve the problem. If the model is still under guarantee and has been installed and used as per the guidelines, this service will naturally be free of charge.
DRU delivers components necessary for the functioning of the model up to 10 years after the termination of the last product range.
If you have any questions regarding our products or services please contact us. We will do our utmost to answer your query as comprehensively and quickly as possible.